1. Your IP Address
We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is also used to help identify you and to gather broad demographic information about you. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police.

2. Cookies
We may store information about you using cookies.

A cookie is a small file that is automatically issued to your computer when you enter our site and which is stored by the browser on your computer's hard drive. Cookies store some basic information that helps us to identify if a user of your computer has visited the site before.

We use cookies to deliver content specific to your interests. We may also display and/or allow third party advertisers to display advertisements on our Site and we and/or such advertisers may also use cookies to record information about your use of the advertisement which you have seen and the types of things you appear interested in.

We and/or third party advertisers may serve advertisements that we and/or any third party advertiser believe are most likely to be of interest to you, based on information about your visit to this and other website's (this information is anonymous in that it does not include your name, street address, e-mail address or telephone number).

For more information about this type of online behavioural advertising, please visit

You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access some areas of the site.

For more information on deleting or controlling cookies we recommend

3. How We Use Personal Information
Registration forms or order forms for our services, surveys and/or entry forms for our competitions and prize draws require you to give us personal information (like your name, address, date of birth, mobile number and/or email address).

Your personal information may be shared between TicketTailor and us when you place an order for a particular service (for example if you are buying tickets for an event) in accordance with this Privacy Policy and TicketTailor's privacy policy.

Your personal information is used by us to contact you by post, phone or by electronic mail when necessary in connection with transactions, services or competitions entered into by you. We may also contact you relating to products and services from our partners, however, your information will not be supplied to them.  

In addition to being able to unsubcribe from our mailing lists at the bottom of each email, you can also unsubscribe by emailing

4. Carefully Selected Third Parties
If you opt in to receive information or offers from carefully selected third parties regarding their goods and/or services, we may provide your personal information to such third parties so that they may contact you by post or electronic mail with such information or offers.

5. How We Use Financial Information
Financial information that is collected is used to authorise payment and bill you for products and/or services that you purchase. When you make a purchase, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as TicketTailor, credit card companies and banks. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.

6. Disclosure of Your Personal Information and Financial Information in Compliance with Laws
You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce any terms under which you transacted with us on, or to protect our rights, property or safety and/or such rights of other users of the Site.

7. Transfer of Personal Information in Event of Sale
In the event that we are sold, or we transfer some of our assets to another party, your personal information could be one of the transferred assets. If your personal information is transferred, use of your personal information will remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of No. 18 Ltd.

8. How We Use Demographic Information
Demographic information is statistical data about our purchasers' age, gender, location etc. We use this demographic information to tailor our Site to the interests of our users. This information may be shared with advertisers only on an aggregate basis so that they can tailor their advertisements to the appropriate audience. "On an aggregate basis" means that your personal details would not be identifiable in the demographic information that we may use with advertisers.

9. Other Sites/Third Party Vendors and their Privacy Policies
This Site may contain links to other web sites. We are not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and so you should be careful to read those web sites' privacy policies independently.

10. Policy Amendments
We may update this privacy policy from time-to-time by posting a new version on our Site. You should check this page occasionally to ensure you are happy with any changes.

11. Your Rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

  • the payment of a fee (currently fixed at £10.00); and
  • the supply of appropriate evidence of your identity.

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

13. Updating Information
Please let us know if the personal information which we hold about you needs to be corrected or updated.

14. Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email